Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every rash guard is constructed with flatlock seams routed away from chest, shoulder and underarm contact zones, because the garment exists to prevent abrasion and a raised seam in a wear zone recreates it; ultraviolet protection factors are quoted as tested ratings with the test condition stated, fabric for sun-protective programmes is specified to hold its rating when stretched and wet, and buyers are reminded that no garment protects the face or hands; artwork is applied by dye sublimation so that colour is bonded into the fibre rather than printed onto the surface, with the stated limitation that sublimation requires a light synthetic base and that deep solid-dark garments constrain artwork; compression and relaxed cuts are specified by use rather than style, with compression sizing quoted by chest measurement; children’s swim-programme guards are advised in high-visibility colours on the basis of published water-visibility testing; pool-intensive fleets are quoted on chlorine-resistant fabric with the trade-offs stated, because chlorine degrades elastane under daily washing; and rash guards are described as sun and abrasion protection rather than thermal garments, because they provide no meaningful insulation.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.